Fraser Hart — Branch Manager

Applications closing date: 28/02/2023

Full Time: 40 Hours Per Week

Competitive Salary


When it comes to running a Fraser Hart store, we look for people who will use a variety of leadership skills to
drive sales, achieve KPI’s and ultimately maximise store performance. The successful Branch Manager for our
Colchester store must have a track record of demonstrating clear leadership to develop a passionate and
dedicated high-performing team who will provide world class luxury shopping experiences to our clients.

They’ll be fully accountable for planning and directing the day-to-day operational and commercial activity in
their store while adhering to all company standards, policies and procedures.

They’ll be a passionate leader who will naturally bring our core values to life to create a positive culture in their
store; they’ll create a respectful, caring and trusting environment, encourage teamworking, and support, coach
and empower their team to maximise their potential and develop and grow in their roles.

If you have 5 years’ experience at senior management level in a busy and competitive retail environment along
with the ability to achieve results and deliver excellent performance whilst balancing the needs and wellbeing of
your team, we have an exciting opportunity for you.


▪ Passionate about inspiring and motivating the team to deliver outstanding experiences to our clients
▪ Fascinated by our products and have a love for all things jewellery, diamonds, and watches
▪ A great communicator with excellent interpersonal skills and a genuine interest in interacting with others
▪ Open minded and proactively looks for solutions
▪ Self-motivated and driven to achieve great results
▪ Calm and approachable even under pressure
▪ Demonstrate professionalism at all times
▪ Take ownership in everything you do


Managing sales and service
▪ Lead by example to inspire and motivate the team to provide world class shopping experiences for our
▪ Challenge and motivate the team to consistently achieve personal and store sales targets
▪ Implement visual merchandising to ensure displays are attractive and commercial
▪ Commercial and entrepreneurial spirit to maximise sales opportunities and drive business performance
Managing the operation
▪ Consistently implement all processes, practices and procedures to operate the store effectively
▪ Take overall responsibility for stock management, store administration, health and safety and security
▪ Take overall responsibility for staff scheduling to ensure the right people are in the right places
▪ Fully understand all systems processes to operate a store effectively

Managing people

▪ Role model our core values (passion, teamwork, respect and trust, positivity, love learning) to influence the
store culture
▪ Attract and recruit the best people for your store team
▪ Create an atmosphere where guiding and motivating the team to success is at the core of everything you
▪ Train, develop and give feedback to the team to help them to become the best that they can be
▪ Recognise talent and develop and nurture the team to fulfil the future needs of the store and business
▪ Proactively manage team performance


When you join Fraser Hart, we’ll give you everything you need to get off to a great start; a full induction, an
excellent 12-week management induction training programme and other development opportunities during
your first few months.

We value our teams for always going the extra mile and reward this with great benefits, including:
▪ Commission scheme based on sales performance
▪ A generous discount scheme for you, your family, and friends
▪ 20 days holidays rising to 25 after 7 years’ service
▪ Refer a candidate scheme
▪ Mental health, wellbeing and legal support from our expert health and wellbeing partners Health Assured
▪ Bike to work scheme
▪ A Volunteer Day with a charity of your choice
▪ Social events and activities throughout the year through our Have Fun Be Well programme

The Anthony Nicholas Group is an equal opportunities employer

Click HERE to apply

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